Complaints Procedure
Cage A – Complaints ProcedureIf there's something that you're not happy with, we'd like you to tell the right people about it, so that we can do something about it and put matters right.
If you are not entirely happy with your recent experience, in the first instance, please raise a complaint by contacting our sales team on 01724 280000, or email sales@cage-a.co.uk
We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 28 working days, we will send you a final response detailing our resolution.
If we are unable to provide you with a final response with 28 working days, we will send you a letter explaining the reason for the delay and when we expect to issue you with a final response.
Financial Ombudsman Service
If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter.
Further information and contact details can be found on https://www.financial-ombudsman.org.uk/